Customer relationship management or so called CRM is a process in e-services that connects the sellers with the buyers. It includes methods and steps that an organization utilize to separate the clients data and information all through the time clients viewed the e-products. CRM helps in increasing business associations, understanding clients need and providing the best a client can get. CRM also provides data of contacts between the client and the organization's site, phone, live talk, standard mail, advertising materials furthermore online networking. It also provides clients shopping history, their addresses, their purchasing inclinations, their wish lists and their feedbacks.